Delivery & Returns

envelope

If you are outside of the UK and
would like one of our giant bears
please contact us for a quote
on the postage

If your country is not listed please contact us. We do deliver bears to all countries around the world.

*Please Note* Upcoming May Bank Holiday

On Monday the 29th of May it is a UK public holiday – No collections or deliveries will be made this day, all orders placed after 2pm Friday 26th May will leave on the 30th of May.

STANDARD (UK ONLY) – £2.99
Royal Mail – tracked delivery. 2-3 working days occasionally may be longer especially at busy times. Requires signature.

NEXT DAY – £5.99
Next day delivery orders placed by 2pm. Orders placed after 2pm on Friday will be dispatched on Monday and delivered Tuesday. Exc bank holidays when items will leave the day after the bank holiday.

REPUBLIC IRELAND – £8.50
3 – 5 days – requires signature

EUROPE – £12.50
Europe – all areas – not for large bears or multiple orders. Signature required. Delivery times vary and tracking available in some countries only.

AUSTRALIA/NEW ZEALAND – £14.00
Royal Mail International Signed For Service – Up to 14 days. This is only trackable until it leaves the UK and then at the point of delivery.

USA/CANADA – £14.00
Royal Mail Air Mail. Not for multiple bears or large bears – takes up to 14 days – not trackable

Once your order has been dispatched you will receive an email telling you who it is being delivered by and with your tracking No. All deliveries will need a signature. If you are not in when the agent calls you will be left a card. It is important that you contact the number on this card to rearrange delivery otherwise the bear will be returned to us after a week and you can imagine how he will feel about that!

If this happens we can send him out again but you will have to pay for his transport costs.

If the unthinkable happens and your bear does not arrive please let us know. Please do not wait for weeks until you tell us because we assume they are safe in their new homes if we don’t hear from you.

100% Teddy Bear Guarantee

100 % Satisfaction Guaranteed

RETURNS & REFUNDS POLICY

Thank you for shopping at Say it with Bears.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging- The product isn’t used or damaged Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By phone number: 0800 0432327– By email: Sales@sayitwithbears.co.uk

We will refund the full price only if we have made a mistake on the personalisation, other wise we will only refund the base price of the teddy bear minus the cost of the personalisation. It is not possible to refund personalised baby blankets.

Send the product with its original packing to:

The Bear Hut, Greenhills, West Keal Road, Old Bolingbroke, Lincolnshire, PE23 4EY, UK

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Say it with Bears.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 0800 0432327
  • By email: Sales@sayitwithbears.co.uk