Delivery & Returns

SIWB Envelope

Please note we ship bears worldwide but giant bears are at a premium, please contact us for a cost of shipping before ordering.

If your country is not listed please contact us. We do deliver bears to all countries around the World.

All Signature services

We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, Royal Mail will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check that we have obtained confirmation of delivery and who we delivered to by tracking your parcel at www.royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature).  As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice.

Next Day Delivery UK (order before 2pm) £5.99

Tracked 24h service with Royal mail, Monday to Friday 2pm. Any order placed after 2pm on Friday over a weekend or on a UK bank holiday will be processed the following working day.

Standard Delivery 2-3 days £3.99

Tracked delivery with Royal mail, Monday to Friday 2pm. Any order placed after 2pm on Friday over a weekend or on a UK bank holiday will be processed the following working day.

Ireland £9.00

Tracked service normally 3-5* days depending on location (*see below text)

Europe £12.50

Tracked service normally 5-7* days depending on location (*see below text)

USA / ROW £14.50

Tracked service normally 7-15* days depending on location (*see below text)

International Shipment update from Royal Mail:

Coronavirus  –  The number of countries Royal Mail can access, due to air capacity availability, local emergency border controls and in country operational restrictions implemented by mail operators, is changing daily. Unfortunately you will not be able to select any countries on suspension using a Business Contract Product.  Please consult the Intl Service Bulletin before you ship, to see current status of countries we are shipping to on the link below:

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

100% Teddy Bear Guarantee

100 % Satisfaction Guaranteed

Not happy with your order, please contact custoemr service who will try and resolve any issue you may have. We pride ourselves on the teddy bears we deliver. Email [email protected] or call us free on 0800 043 2327